All questions related to your profile and managing it

• How can I change my password? 419
• I play in several clubs, can I have a single login? 260
• I have a single account across several clubs, how do I choose which club to display? 196
• A family member wants to become a member, can I add them? 148
• How do I book for a family member? 9
• I've lost my password. How can I recover it? 234
• How do I change my profile photo and information? 14
• I have several accounts: how do I merge them into a single login? 8
• How do I change the site language? 10
• How do I set my personal access code? 13
• My data: download, leave the club, delete my account 17
• How do I become a club member online? 6

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 142
• Why are some cells pink on the board? 370
• How can I make a booking 953
• How can I book with a guest? 250
• How can I edit a booking? 187
• How can I delete a booking? 298
• All courts are occupied. Can I join the waiting list? 79
• What payment methods are available to me for a booking? 101
• How to create an open booking 47
• How to join an open match 34
• Where can I find the court access code (door code)? 22
• How do I withdraw from an open match? 13
• How do I view my booking history? 16
• How do I see the weekly schedule? 14
• How do I find and book at another club? 13

How do I register for a camp or a school?

• Sign up for a tennis lesson 90

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 12
• How do I pay for a booking with my wallet? 11
• How do I split the payment with my partner? 13
• How do I use my restaurant vouchers? 13
• How do I view and pay my invoices? 10
• How do I download my certificates? 6
• How do I send money from my wallet to another member? 16

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 12
• How do I join my club's WhatsApp groups? 12
• How do I take part in the Défi-Plugin (challenge tournament)? 18

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 9
• How do I turn on dark mode? 7
• How do I install the Plugin.ch mobile app? 5
• How do I choose the notifications I receive on my phone? 7
• Where can I find the messages sent by my club? 4

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 5
• The administration home page 6

• Manage access 48
• Manage membership cards 31
• Manage clubhouse 13
• Manage restaurant credit 16
• Manage email sending 21
• Manage invoicing 17
• Manage member groups 22
• Manage registrations 12
• Manage special days 23
• Manage offers 20
• Manage online payments 16
• Manage billing regions 11
• Manage the club manager 18
• Manage challenge tournaments 18
• Manage RFID validation 12
• Manage general settings 19
• Setting up the accounts (general ledger) 4
• Configure EBICS: connect Plugin.ch to your bank 2
• Gate access log 8
• Manage multiple buildings 11

• Create a new court 34
• Manage court groups 28
• Manage booking periods 41
• Manage court usage 19
• List, edit, or delete a court 17
• Manage sports 12
• Close courts 12

• Create a new season 26
• Edit or delete a season 22
• Open the winter season by copying last season 8
• Link a sport to a season 13

• Manage recurrence authorizations 25
• Manage restrictions 18
• Manage subscription type 27
• Create booking prices: per session or per season 20
• Check rates with the rate grid 2
• Manage non-member and pay-as-you-go deductions 10
• Booking without a subscription: the guest subscription 7

• Create an item 29
• Assign an item to a member 19
• Edit or delete an item 7
• Delete an item assigned to a member 17
• Import linked items from Excel 3

• Display the member list 30
• Create a new member 44
• View a member's detailed information 21
• Display a member's operational data 21
• Manage member subscriptions 19
• Import member data 15
• Print member cards 15
• Print and export the member list 15
• Charge an item to a member or a group 16
• Link a member to a group 14
• Edit and delete a member 12
• Search for a member 15
• Managing duplicates: merging two profiles 9
• Managing units to be deducted: personalised hours and non-members 9
• Manage Swiss Tennis licenses 13
• Topping up a member's wallet 8
• Find and reactivate a removed member 9
• Issue a certificate for a member 9
• Managing families 11
• Handling erasure requests (GDPR) 6

• Add a new sponsor 18
• Invoice sponsors 22
• Re-invoice sponsors 14

• Assign and remove a role 16
• Roles and access: create and edit a role 21

• Running your tennis school: step by step 0
• Activating the Lessons module 26
• Creating lesson items 20
• Create, edit, and delete a lesson 15
• Manage lesson groups 15
• Manage lesson enrollments 37
• Prerequisite 28
• Invoice and reminder texts 11
• Teachers' schedule 6
• Grouped payments of registrations (basket) 9
• Change the rate of a registration 12
• Copy a lesson for the next season 8
• Changes during the season 4
• Cancel or make up a lesson 0
• What the coach does 2
• Prices, members and non-members 4
• Online payment and invoicing 1
• AVS number and Youth and Sport export 0
• Frequently asked questions about lessons 5
• Resolve scheduling conflicts 0
• Offer preferred time slots 2
• Place pupils automatically 5
• Send a coach their schedule 1
• Prepare the weekly schedule 4
• Copy last season's groups 7

• Complete management of equipment rental 20

• Find old invoice groups (archives) 21
• Invoice considerations and display 20
• Create invoices 22
• Send invoices by email 16
• Manage payment reminders 19
• Print invoices 22
• List and search invoices 18
• Edit and delete invoices 15
• Invoicing a membership fee or an item: what's the difference? 9
• Automatic reminders for e-mail invoices 11
• Keeping the accounts with the general ledger 9
• Manage family discounts 11
• Import accounts from Excel 9
• Carry an overpayment over to the next invoice 7
• Transit accounts for online payments 10
• How invoice dates are calculated 6
• Annuler une facture ou une ligne déjà comptabilisée 15

• List of bank payments 20
• Processing via bank files 17
• Process a manual payment 24

• Process installments 26

• Managing bookings in the schedule 50
• Configure and use open matches 28
• Manage the set times 11
• Create a promo code and use it 15
• Refund a fixed-hour session that was released and taken again 10
• Moving a booking and creating a recurrence in the schedule 10
• Creating and managing recurrences 4
• The weekly view and the all-sports view 10
• The cash journal and the history of a booking 13
• Manage cash register prices 9
• Offering items with a booking 5
• Deleted bookings and deletion records 13
• Replace a player on a fixed hour 5
• A fixed hour cannot be added: nothing is displayed 5

• Manage automatic emails 26
• Sending bulk emails 17
• Manage messages 31
• History of sent emails 13
• Writing an e-mail with the editor 14
• Birthday and inactive member e-mails 5

• Manage challenge tournaments 15

• Enable partner search 24

• The statistics dashboard 10
• Invoicing bookings from the statistics 9

• Access the program 24
• Booking by a member 41

• Creating and configuring a lesson 36
• Sign up for a tennis lesson 22
• Managing registrations (administrator) 23
• Managing groups and the schedule 18
• Tennis lesson invoicing 22
• Invoicing check and Youth and Sport export 13

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 13
• Adding and editing an employee 6
• Special cases: minor salary, young people, pensioners, LPP 3
• Running the monthly payroll 13
• Entering a compensated absence (army, maternity, illness, accident) 10
• The 13th salary and holidays for hourly employees 6
• Paying salaries and reconciling them with the bank 9
• Correcting an approved payslip 1
• Salary certificates and annual lists 9

You'll find all the questions about booking without an account

• How can I book if I don't have an account 851
• Where can I find available courts in my area? 125
• How can I edit/cancel my booking if I don't have an account? 143