Short answers to the questions most often asked by heads of school, secretaries and coaches. Each answer points to the detailed article. For the order of the season's steps, see Running your tennis school: step by step.

1Registrations and prices

A parent cannot find the lesson online: why?

Check in the lesson: Online registration on Yes, today's date within the Registration period, the child's age and gender within the criteria (age reached in the start year of the season). With Open to non-members on No, the child must have their own membership fee on the lesson's sport-season. See Prices, members and non-members.

A member's child sees the non-member price: is that normal?

Yes, if they do not have their own membership fee for the season: the parent's membership fee does not count for the child. Add their membership fee and they will see the member price. See Prices, members and non-members.

How many preferences must parents choose?

At least the lesson's Minimum number of slots to choose, and at least one per lesson of the rate (2 for a 2× a week rate, even if the lesson asks for 1), never more than the number of slots offered. See Offer preferred time slots.

A parent wants to change their preferences after registering?

During the registration period, as long as the pupil is in no group and nothing has been paid, they can delete the registration (bin in the Already registered for course/camp table) and start again; the person in charge of the lesson receives an e-mail. Otherwise, correct the Preference field yourself with the registration's pencil in Manage registrations: the pupil keeps their group, lessons and invoice.

I registered a pupil myself: how do I add their preferences?

Registration's pencil, Preference field, in the form “Monday 17:00 - 18:00, Wednesday 14:30 - 15:30” so that guided placement recognises it. See Manage lesson enrollments.

An AVS number is refused: what should I do?

The number must start with 756 and have a correct check digit: there is a typo. Ask for the insurance card or leave the field empty; the J+S export will list the missing numbers. See AVS number and Youth and Sport export.

2Groups and schedule

How do I quickly divide 80 pupils?

Create or copy the groups, then click Suggest a placement, check the list and click Apply. Finish the pupils without a suggestion by hand. See Place pupils automatically.

How do I get last year's groups back?

With Copy groups in the new lesson (groups recreated without pupils), or by copying the whole lesson. See Copy last season's groups.

Why does a 2× a week pupil appear in conflict?

Only one of their two cards is placed, or both are in the same group: this is the Lessons conflict. Place their second card in another group, or switch them to 1× a week. See Resolve scheduling conflicts.

The confirmation says a slot is already taken: what should I choose?

Overwrite these slots if the lesson should replace the existing booking, Keep the bookings to confirm the group without these lessons, Cancel to correct things first. See Manage lesson groups.

How do I change the day or time of a group already confirmed?

In the group, delete the upcoming lessons (Group reservations) and recreate them on the right slot with Add lessons, after checking that the court is free. Coaches, colour and places are changed with Modify group. See Resolve scheduling conflicts.

It is raining: how do I cancel the afternoon's lessons?

In each group concerned, tick the lesson in Group reservations and click Delete selected reservations; make it up with Add lessons. See Cancel or make up a lesson.

3Changes during the season

A pupil switches from 1× to 2× a week?

Arrows on their card in Manage groups (Change the rate), then place the new lesson. Do not unregister them. See Change the rate of a registration.

A pupil changes group: is their past attendance lost?

No. Drag their card into the new group: only upcoming lessons change, the past stays as it is. See Changes during the season.

A pupil stops although their invoice is paid?

Unregistering is refused, because nothing would be refunded. Decide on a refund or a credit note with accounting, then remove them from the group. Plugin.ch never refunds automatically. See Changes during the season.

4Invoicing

A family paid online: do they still need to be invoiced?

No: the registration is invoiced at the time of payment, on the invoice that carries the payment. The invoicing buttons ignore it. See Online payment and invoicing.

Must the groups be confirmed before invoicing?

No. Invoice people who are in a group takes all placed pupils, whether the group is confirmed or not. Confirmation is used for the schedule, the attendance and Youth and Sport.

Why is the family discount not applied?

The family members must be linked, the discount must be ticked in the lesson, the invoices must be created with Group family invoices and the registration must not have been paid online. See Prices, members and non-members.

The “Mark as not invoiced” button lists registrations: should I click?

Only if these people have not been invoiced in some other way. Read the list: the normal cases (copied lesson, annual rate, amount adjusted by hand) are already set aside. See Online payment and invoicing.

5Coaches, attendance and Youth and Sport

How does a coach receive their schedule without access to the administration?

Coaches view of Manage groups, Copy link button: send this link to the coach. See Send a coach their schedule.

How does the coach take the roll call?

Logged in with their account, they click their lesson in the day's schedule, untick the absent pupils and click Roll call done, any time on the day of the lesson. See What the coach does.

A coach is replaced: where do I record it?

In Manage coaches' times, change the lesson's teacher. The substitute can take the roll call, appears in the attendance export and the lesson counts in their hours. See Teachers' schedule.

The J+S activities and attendance are empty?

The groups are not confirmed in the bookings: click Confirm the lessons in the bookings. See AVS number and Youth and Sport export.